Last updated: June 14, 2025
RestMate operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). RestMate is a store which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or communicate with us by any other means. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable, so it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us including information you provide in your communications, for example when submitting an inquiry to customer service.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including how and when you access or interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically via the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.
From our service providers when we engage them to implement certain technologies or when they collect or process your personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
To provide, customize, and improve the Services. This includes performing our contract with you, processing payments and orders, remembering preferences and items of interest, sending account-related notifications, managing returns and exchanges, enabling reviews, and creating a personalized shopping experience, such as recommending products related to your purchases.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS, or mail, and showing online ads for products or services on the Services or other websites, based on items you have previously purchased or added to your cart, and other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide secure payment and shopping experiences, detect or investigate fraudulent, illegal, harmful, or malicious activities, protect public safety, and secure our services. If you create an account, you are responsible for keeping your account credentials confidential.
To communicate with you. We use your personal information to provide customer service, respond to your inquiries, offer efficient services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including law enforcement or government requests, to participate in civil litigation, enforce our policies, or investigate possible violations.
How We Disclose Personal Information
We may disclose your personal information to third parties in legitimate circumstances, including:
To Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment).
To business and marketing partners to provide marketing services and personalized ads. These partners use your information according to their own privacy policies. Depending on your location, you may have the right to opt-out of targeted advertising.
When you instruct or consent to disclosure, such as for product shipping or through social media widgets or login integrations.
To affiliates or within our corporate group.
In business transactions such as mergers or bankruptcy, to comply with legal obligations, enforce policies, or protect our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the Services. Information you submit is shared with Shopify and third parties who may be located outside your country of residence. Shopify may use enhanced features that combine data from your interactions with our store and others. For more information on Shopify’s data use and your rights, visit Shopify’s Privacy Policy for consumers and the Shopify Privacy Rights portal.
Third-Party Websites and Links
The Services may link to third-party websites or platforms. We are not responsible for their privacy or security. We recommend reviewing their privacy policies. Information you provide on public or semi-public spaces or social platforms may be visible to others without restriction.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the age of majority. Parents or guardians can contact us to request deletion of such information.
Security and Data Retention
No security measure is perfect; we cannot guarantee complete security. Information may not be secure during transmission. We retain personal information as necessary to manage accounts, provide services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your residence, you may have rights including:
Accessing personal information.
Requesting deletion.
Correcting inaccurate information.
Data portability.
Objecting to sale or sharing for targeted advertising.
Managing communication preferences.
If in the UK or EEA, you may also have rights to limit processing or withdraw consent.
You may exercise these rights via the Services or by contacting us. We may verify your identity before fulfilling requests. We will respond within applicable timeframes.
Complaints
For complaints about our handling of personal information, contact us. You may also contact your local data protection authority.
International Transfers
We may transfer personal information outside your country using recognized safeguards such as European Commission standard contractual clauses.
Changes to This Privacy Policy
We may update this policy to reflect changes in practices or legal requirements. Updated versions will be posted on this website with a revised “Last updated” date.
Contact
If you have questions or wish to exercise your rights, please call us at [phone number], or email: restmate@pm.me. For data protection purposes, we are the data controller of your personal information.