Shipping policy
Shipping Policy
Order Processing Time: All orders are processed within 1 to 3 business days (Monday through Friday) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking details.
Worldwide Shipping Rates & Delivery Estimates: We offer worldwide shipping to all countries. Standard delivery typically takes 6 to 9 business days from the shipping date.
Total Estimated Time: Please allow approximately 9 to 12 business days total from the moment you place your order until it arrives at your doorstep (worldwide).
Shipping Delays & Customs: While we strive to meet our estimated delivery windows, unexpected delays can occur due to customs processing, local postal carrier issues, or high-volume seasonal periods. We are not responsible for delays caused by customs authorities in the destination country.
Incorrect Address Disclaimer: It is the responsibility of the buyer to ensure that they enter the shipping address correctly. We cannot be held responsible for packages sent to an incorrect address due to customer error during checkout. If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend it.
Lost or Stolen Packages: RestMate™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Contact Us: If you have any questions regarding your shipment, please contact us at support@restmatestore.com.