Refund policy

Worldwide Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Strict Eligibility Conditions (Worldwide): To be eligible for a return, your item must be completely unused, unwashed, with all original tags attached, and in its exact original packaging (including any seals or protective covers intact). Due to health, safety, and hygiene standards for baby products, items showing any signs of use, missing original packaging, or damaged boxes will be strictly rejected and sent back at the customer's expense. You will also need the receipt or electronic proof of purchase.

How to Start a Return: To initiate a return, you must contact us first at support@restmatestore.com. Unauthorized returns, packages sent COD (Cash on Delivery), or items shipped back without prior authorization will not be accepted. Once approved, we will provide you with the correct international return address based on your region.

Return Shipping Costs: Unless the item arrived defective or damaged, customers are responsible for all return shipping costs, duties, or customs fees. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damages and Issues: Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately with photo evidence so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Certain items cannot be returned, including final sale items, gift cards, and opened personal care or baby items that fail to meet our hygiene criteria.

Statutory Regional Rights (EU & Local Laws): For customers residing in the European Union or jurisdictions with mandatory statutory cooling-off periods (such as the 14-day EU rule), local consumer rights apply under the exact same strict condition: items must be unused, unwashed, and in their original packaging.

Refunds: Once your return is received and strictly inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 10 business days.